Safety Pii Redaction And Governance

Operator processes consumer-support audio that mentions names and addresses; compliance requires PII redaction before any downstream storage.

Set redact=pii (or redact=pii&redact=numbers to also mask digits). Transcript tokens that match are replaced with [REDACTED] (or entity-specific tags per docs). Verify the redacted transcript at sample size before bulk processing — redaction precision/recall varies by entity type and language.

Operator transcribes customer-service calls where customers read payment card numbers aloud.

Set redact=pci to mask credit-card-number patterns. Verify on a held-out fixture covering Visa/Mastercard/Amex digit patterns and spelled-out numbers ('four five three two…'). Combine with redact=numbers to catch spelled-out digit sequences. PCI scope requires redaction at capture, before any stora…

Operator must mask SSNs and arbitrary digit sequences in benefits-enrollment calls.

Use redact=ssn (if supported) and redact=numbers as a belt-and-suspenders approach. Verify on a sample including 9-digit SSN patterns and 4-digit partials. [REQUIRES-VERIFICATION on the exact list of supported redact values at the time of integration.]