Safety Pii Redaction And Governance

Operator processes consumer-support audio that mentions names and addresses; compliance requires PII redaction before any downstream storage.

Set redact=pii (or redact=pii&redact=numbers to also mask digits). Transcript tokens that match are replaced with [REDACTED] (or entity-specific tags per docs). Verify the redacted transcript at sample size before bulk processing — redaction precision/recall varies by entity type and language.

Enterprise procurement asks for Deepgram's latest SOC 2 Type II report.

Request the current SOC 2 Type II report under NDA via Deepgram's trust center; do not rely on a screenshotted certificate as proof. Verify the report's scope covers the services you use (STT, TTS, Voice Agent) and that the audit window is current [REQUIRES-VERIFICATION].

Operator transcribes customer-service calls where customers read payment card numbers aloud.

Set redact=pci to mask credit-card-number patterns. Verify on a held-out fixture covering Visa/Mastercard/Amex digit patterns and spelled-out numbers ('four five three two…'). Combine with redact=numbers to catch spelled-out digit sequences. PCI scope requires redaction at capture, before any stora…