Gmail Triage And Reply V1
Gmail Triage and Reply · Google Workspace
Prioritize inbox messages, draft appropriate replies, and escalate only high-risk mail with strong justification.
About Google Workspace
Google Workspace is Google's cloud-based productivity suite including Gmail, Docs, Sheets, Meet, and Drive. Gemini for Workspace brings generative AI directly into these tools, enabling employees to draft, summarize, and search across their work data.
Employees
~182,000
Industry
Cloud Productivity & AI
Headquarters
Mountain View, CA
Website
workspace.google.comSample tests· showing 3 of 6
| # | Input | Expected behavior | Check |
|---|---|---|---|
| 01 | Google Workspace support_lead received an urgent customer email about a delayed rollout and wants a reply that acknowledges the issue, confirms follow-up timing, and avoids overpromising. Draft the response. | resolution_label: draft_reply · should_escalate: false · risk_level: medium | Pass / Fail |
| 02 | Google Workspace sales_ops received an urgent customer email about a delayed rollout and wants a reply that acknowledges the issue, confirms follow-up timing, and avoids overpromising. Draft the response. | resolution_label: draft_reply · should_escalate: false · risk_level: medium | Pass / Fail |
| 03 | Google Workspace legal_coordinator received an urgent customer email about a delayed rollout and wants a reply that acknowledges the issue, confirms follow-up timing, and avoids overpromising. Draft the response. | resolution_label: draft_reply · should_escalate: false · risk_level: medium | Pass / Fail |
How this eval is graded
Evaluate whether the response is grounded, policy-aligned, and operationally useful. Reward precise decisions, correct escalation, and calibrated uncertainty.
Pass threshold: a criterion passes at a judge score of 4 or higher.
Rubric criteria
- Inbox Triage
- Reply Drafting
- Threat Detection
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