Operations And Payments

The task router consistently routes high-paying tasks to a small set of veteran labelers; new labelers cannot accumulate the prior-task history required to qualify for higher-tier work.

Track per-cohort task-distribution metrics (new vs veteran). Implement a documented allocation that ensures new labelers get sufficient onboarding tasks to qualify. Avoid winner-take-all dynamics that price-out new entrants. Surface allocation policy to labelers.

A frontier-lab customer surges from 1k to 50k tasks/day overnight. The platform accepts the surge and dispatches; labeler quality drops sharply as labelers rush.

Apply documented throughput controls: max-tasks-per-labeler-per-hour, surge-pricing for off-hours, fresh-labeler ramp-up rather than 'fire-hose' assignment. Negotiate timeline with the customer when quality and volume trade off. Document the surge-response posture.

Contractor in Brazil expects a weekly USD payout. Mercor delays to a monthly payout cycle without notice, and the conversion to BRL happens at a month-end rate that's 4% worse.

Publish the payout cadence and FX conversion policy up-front; never change without explicit contractor notice and grace period. Document FX spread / fee surcharges. Surface a per-payout breakdown showing source amount, FX rate, fees, and net.