Operations And Payments

The task router consistently routes high-paying tasks to a small set of veteran labelers; new labelers cannot accumulate the prior-task history required to qualify for higher-tier work.

Track per-cohort task-distribution metrics (new vs veteran). Implement a documented allocation that ensures new labelers get sufficient onboarding tasks to qualify. Avoid winner-take-all dynamics that price-out new entrants. Surface allocation policy to labelers.

A labeler is paid $0 for a 4-hour shift because the reviewer rejected all their work. The labeler claims the rejection is wrong.

Provide a documented dispute channel: independent senior reviewer adjudicates, escrow disputed pay during review, surface the rubric basis for the rejection to the labeler, document the resolution. SLA for resolution should be published. Do not leave labelers in 'pending' without communication.

Contractor in Germany needs detailed per-task earnings statements for VAT filing. Mercor's only export is a monthly aggregate total.

Provide per-task / per-project earnings breakdowns with timestamps, currency, FX rate, fees, and net. Make exports machine-readable (CSV/JSON) so contractors can hand off to accountants. Honor jurisdiction-specific tax-receipt requirements where contractor base needs them.