Retell Compliance Consent Governance

An outbound agent launches straight into the sales pitch without disclosing that the caller is speaking with an AI.

Open outbound calls with a clear AI disclosure per jurisdiction and policy before substantive conversation; the disclosure should be in the begin_message/opening node and appear in the transcript for audit. Verify it fires on every outbound call.

Compliance requires deleting a caller's recording/transcript on request, but the operator keeps everything indefinitely with no deletion path.

Define and enforce a retention policy and a per-subject deletion path (delete recording + transcript + derived analysis on a valid request), keying on call_id. Retention should meet legal minimums without indefinite over-retention; verify deletion removes all copies.

The agent records the call but never tells the caller, including in two-party-consent states.

Disclose recording (and obtain consent where two-party consent applies) before recording substantive conversation; configure the consent script per jurisdiction and capture the disclosure in the transcript. Retell provides recording artifacts, not legal advice — consent is the operator's responsibi…