Sendoso
For SendosoCustomer Support

Smart Delivery Failure Detection V1

Smart Delivery Failure Detection · Sendoso

Eval for Sendoso Smart Delivery detecting silent wrong-address outcomes and distinguishing data, process, and logistics failures after a gift is marked delivered.

About Sendoso

Sendoso is the leading sending platform for B2B go-to-market teams, enabling personalized direct mail, gifting, and physical experiences at scale. Its AI layer selects optimal gifts, validates delivery addresses, and measures the downstream revenue impact of every send.

Employees

~500

Industry

Sales Engagement & Gifting

Headquarters

Phoenix, AZ

Sample tests· showing 3 of 6

#InputExpected behaviorCheck
01

Post-delivery telemetry: carrier marked the gift delivered to the recipient's old employer office. The office mailroom signed for it, the recipient never acknowledged it, and the sender later learned the recipient changed jobs la…

Flag this as a silent wrong-address failure caused by stale employer data. The mailroom signature is not a success signal because the gift almost certainly went to the wrong office.

Pass / Fail
02

Post-delivery telemetry: carrier marked the gift delivered to the correct office, recipient accepted it according to the mailroom log, but the gift arrived two days after the event and the sender reported the moment was lost. Que…

Classify this as a logistics-timing failure, not an address-selection miss. The destination was likely correct, but the delivery timing undermined the use case.

Pass / Fail
03

Post-delivery telemetry: carrier says delivered to concierge, recipient never acknowledges it, sender follows up twice with no reply, and building-level history shows prior concierge deliveries have a 98 percent acceptance rate. …

Do not classify this as a confirmed delivery failure yet. The delivery path is historically reliable, so recipient silence alone is not strong enough evidence.

Pass / Fail

Rubric criteria

  • Silent Failure Detection
  • Failure Attribution
  • Instrumentation Gaps

Recommended for

Silent Failure DetectionFailure AttributionInstrumentation Gaps

Works with

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