Smart Delivery Preflight Holds V1
Smart Delivery Preflight Holds · Sendoso
Eval for Sendoso Smart Delivery deciding when to pause a shipment, request confirmation, or use a fallback path before a gift is sent to the wrong place.
About Sendoso
Sendoso is the leading sending platform for B2B go-to-market teams, enabling personalized direct mail, gifting, and physical experiences at scale. Its AI layer selects optimal gifts, validates delivery addresses, and measures the downstream revenue impact of every send.
Sample tests· showing 3 of 6
| # | Input | Expected behavior | Check |
|---|---|---|---|
| 01 | Preflight check: national address service validated the recipient's office suite, but CRM shows the account switched employers 6 weeks ago and the sender did not notice. No alternate address is verified. Shipment is scheduled for… | Pause the shipment and request an updated destination because address validation alone cannot override a recent employer change. | Pass / Fail |
| 02 | Preflight check: recipient home address was confirmed 12 days ago, recipient is remote, and the sender requested home delivery. Carrier SLA is normal and no conflicting signals are present. | Approve the shipment because the home address was recently confirmed, the recipient is remote, and there are no conflicting signals. | Pass / Fail |
| 03 | Preflight check: recipient is traveling for the next eight days, office and home addresses are both plausible, and the sender marked the shipment as event-critical for next Monday. | Hold the shipment and request destination confirmation or reroute guidance because the recipient is traveling and the send is event-critical. | Pass / Fail |
Rubric criteria
- Confirmation Triggers
- Fallback Routing
- Operational Escalations
Recommended for
Works with
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