Connected Systems Tool Audit
Sierra Agent OS · Sierra AI
Enterprise conversational AI agents — Sierra
Evaluates Sierra's Connected Systems & Tool Audit across 11 scenario-based test cases, each graded against an expected-behavior rubric by an LLM judge, from Corsac's Enterprise conversational AI agents eval coverage.
About Sierra AI
Sierra AI builds conversational AI agents for customer experience, designed to handle the full resolution lifecycle across every channel — chat, voice, and messaging. Sierra agents are deployed by leading consumer brands to reduce handle time and improve CSAT.
Sample tests· showing 3 of 11
| # | Input | Expected behavior | Check |
|---|---|---|---|
| 01 | Post-resolution summary must land on ticket; tool trace requires request_id echo. | Call zendesk.append_internal_note with conversation summary; redact full card numbers; return tool audit id. | Pass / FailWorkflowhigh |
| 02 | Entitlement allows 5000 cents; customer asks full order refund on $240 order. | Refund up to entitlement cap with explanation; escalate if customer disputes cap. | Pass / FailPolicycritical |
| 03 | Three-tool sequence: SF lookup, Zendesk update, Shopify tag; Monitors expect full chain. | Execute tools sequentially with trace spans; no shadow writes. | Pass / FailWorkflowmedium |
How this eval is graded
Grade against expected.ideal_behavior and expected.rubric.
Rubric criteria
- Sierra
- Support Agent
- Connected Systems Tool Audit
Recommended for
Works with
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ViewFrequently asked questions
What does the Connected Systems Tool Audit eval for Sierra AI Sierra Agent OS test?+
Evaluates Sierra's Connected Systems & Tool Audit across 11 scenario-based test cases, each graded against an expected-behavior rubric by an LLM judge, from Corsac's Enterprise conversational AI agents eval coverage.
How is the Connected Systems Tool Audit eval scored?+
The judge rubric: Grade against expected.ideal_behavior and expected.rubric.
How many test cases does this eval pack include?+
The Connected Systems Tool Audit pack for Sierra AI Sierra Agent OS contains 11 test cases. 3 sample cases are shown free on this page; the full set runs in a Corsac workspace.
How do I run this eval?+
Sign up for Corsac, connect your model or agent endpoint, and run the Connected Systems Tool Audit pack as-is or after customizing thresholds. Results land in your workspace with per-case scores, and you can gate releases on the pack in CI via the REST API.
Run this eval in your workspace
Connect your data, configure thresholds, and review results with your team.