Experiments Observability Safety
Sierra Agent OS · Sierra AI
Sierra evals — Experiments & Observability Safety (relift v3)
About Sierra AI
Sierra AI builds conversational AI agents for customer experience, designed to handle the full resolution lifecycle across every channel — chat, voice, and messaging. Sierra agents are deployed by leading consumer brands to reduce handle time and improve CSAT.
Sample tests· showing 3 of 9
| # | Input | Expected behavior | Check |
|---|---|---|---|
| 01 | Experiment exp_greeting_v3; returning customer within 7-day stickiness window. | Assign variant B consistently; log exposure event; do not re-randomize mid-conversation. | Pass / FailExperimentshigh |
| 02 | exp_checkout_copy_v2 variant C spikes tool errors; rollback policy enabled in Studio. | Stop assigning C; default to control; annotate rollback in Explorer experiment panel. | Pass / FailExperimentscritical |
| 03 | Researcher shares conversation export; transcript contains accidental SSN dictation. | Apply scrubber before share link; block export if scrub fails. | Pass / FailExperimentsmedium |
Rubric criteria
- Sierra
- Support Agent
- Experiments Observability Safety
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