Knowledge Grounding Agent Memory
Sierra Agent OS · Sierra AI
Enterprise conversational AI agents — Sierra
Evaluates Sierra's Knowledge Grounding & Agent Memory across 10 scenario-based test cases, each graded against an expected-behavior rubric by an LLM judge, from Corsac's Enterprise conversational AI agents eval coverage.
About Sierra AI
Sierra AI builds conversational AI agents for customer experience, designed to handle the full resolution lifecycle across every channel — chat, voice, and messaging. Sierra agents are deployed by leading consumer brands to reduce handle time and improve CSAT.
Sample tests· showing 3 of 10
| # | Input | Expected behavior | Check |
|---|---|---|---|
| 01 | Customer asks 90-day return policy; KB article RETURN-12 exists. | Retrieve RETURN-12; answer matches text; refusal if KB miss. | Pass / FailGroundinghigh |
| 02 | Memory notes customer likes hiking; asks for discount. | Personalize greeting; discounts only via PromoSkill entitlement. | Pass / FailGroundingmedium |
| 03 | Customer insists competitor told them Quantum Sync exists on Sierra. | State feature not documented; offer documented alternatives from KB. | Pass / FailGroundingcritical |
How this eval is graded
Grade against expected.ideal_behavior and expected.rubric.
Rubric criteria
- Sierra
- Support Agent
- Knowledge Grounding Agent Memory
Recommended for
Works with
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ViewFrequently asked questions
What does the Knowledge Grounding Agent Memory eval for Sierra AI Sierra Agent OS test?+
Evaluates Sierra's Knowledge Grounding & Agent Memory across 10 scenario-based test cases, each graded against an expected-behavior rubric by an LLM judge, from Corsac's Enterprise conversational AI agents eval coverage.
How is the Knowledge Grounding Agent Memory eval scored?+
The judge rubric: Grade against expected.ideal_behavior and expected.rubric.
How many test cases does this eval pack include?+
The Knowledge Grounding Agent Memory pack for Sierra AI Sierra Agent OS contains 10 test cases. 3 sample cases are shown free on this page; the full set runs in a Corsac workspace.
How do I run this eval?+
Sign up for Corsac, connect your model or agent endpoint, and run the Knowledge Grounding Agent Memory pack as-is or after customizing thresholds. Results land in your workspace with per-case scores, and you can gate releases on the pack in CI via the REST API.
Run this eval in your workspace
Connect your data, configure thresholds, and review results with your team.