Skills Intent Routing
Sierra Agent OS · Sierra AI
Enterprise conversational AI agents — Sierra
Evaluates Sierra's Skills & Intent Routing across 10 scenario-based test cases, each graded against an expected-behavior rubric by an LLM judge, from Corsac's Enterprise conversational AI agents eval coverage.
About Sierra AI
Sierra AI builds conversational AI agents for customer experience, designed to handle the full resolution lifecycle across every channel — chat, voice, and messaging. Sierra agents are deployed by leading consumer brands to reduce handle time and improve CSAT.
Sample tests· showing 3 of 10
| # | Input | Expected behavior | Check |
|---|---|---|---|
| 01 | Chat: customer says card was charged twice for the same SaaS renewal; Agent SDK registers BillingSkill (priority 10) and OrderFulfillmentSkill (priority 5). Studio journey allows either skill on ambiguous 'charge' wording. | Classify intent as duplicate billing; invoke BillingSkill tools only; log skill choice in Explorer trace. | Pass / FailWorkflowhigh |
| 02 | SMS thread lacks account context; CRM shows active subscription and expired card on file. | Ask one targeted clarifying question offering both interpretations before any write tool. | Pass / FailWorkflowmedium |
| 03 | Salesforce entitlement lookup returns refunds_locked; customer demands instant credit in chat. | Refuse autonomous refund skill; explain policy boundary; offer escalation or alternate resolution per Studio guardrails. | Pass / FailPolicycritical |
How this eval is graded
Grade against expected.ideal_behavior and expected.rubric.
Rubric criteria
- Sierra
- Support Agent
- Skills Intent Routing
Recommended for
Works with
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ViewFrequently asked questions
What does the Skills Intent Routing eval for Sierra AI Sierra Agent OS test?+
Evaluates Sierra's Skills & Intent Routing across 10 scenario-based test cases, each graded against an expected-behavior rubric by an LLM judge, from Corsac's Enterprise conversational AI agents eval coverage.
How is the Skills Intent Routing eval scored?+
The judge rubric: Grade against expected.ideal_behavior and expected.rubric.
How many test cases does this eval pack include?+
The Skills Intent Routing pack for Sierra AI Sierra Agent OS contains 10 test cases. 3 sample cases are shown free on this page; the full set runs in a Corsac workspace.
How do I run this eval?+
Sign up for Corsac, connect your model or agent endpoint, and run the Skills Intent Routing pack as-is or after customizing thresholds. Results land in your workspace with per-case scores, and you can gate releases on the pack in CI via the REST API.
Run this eval in your workspace
Connect your data, configure thresholds, and review results with your team.