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Sierra AI
Customer Service Agent
1.3k/ wk
About Sierra AI
Sierra AI builds conversational AI agents for customer experience, designed to handle the full resolution lifecycle across every channel — chat, voice, and messaging. Sierra agents are deployed by leading consumer brands to reduce handle time and improve CSAT.
Eval preview
A sample of what this eval checks.
| # | Input | Output | Confidence |
|---|---|---|---|
| 1 | ticket I was charged twice this month. Please refund one charge. | resolution_label: refund · should_escalate: false | 0.83 |
| 2 | ticket My annual plan renewed but I wanted to cancel. Can I get a refund? | resolution_label: refund · should_escalate: true | 0.84 |
| 3 | ticket I can't log in after enabling MFA. Please help. | resolution_label: howto · should_escalate: false | 0.85 |
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