For ZendeskCustomer Support

Admin Workflow Safety V1

Admin Workflow Safety · Zendesk

Zendesk admin workflow eval focused on automation reliability, trigger safety, and configuration clarity.

About Zendesk

Zendesk is a customer service platform that helps businesses build better customer relationships. Its AI-powered products handle billions of support interactions across email, chat, voice, and messaging, giving agents the context they need to resolve issues faster.

Employees

~6,500

Industry

Customer Experience Software

Headquarters

San Francisco, CA

Website

zendesk.com

Sample tests· showing 3 of 100

#	Input	Expected behavior	Check
01	Review this workflow signal for `Audit rule changes`: `Rule revision history allows admins to review and iterate trigger logic over time.`. Should it be flagged as friction?	should_flag_painpoint: false · painpoint_label: none · severity: none	Pass / Fail
02	A support_admin reports: "A trigger update unexpectedly changes downstream trigger behavior and agents report unpredictable notifications." while using `Configure triggers and automations`. Diagnose likely root cause.	should_flag_painpoint: true · painpoint_label: trigger_order_coupling · severity: high	Pass / Fail
03	Given this observation in `Configure triggers and automations`: "After enabling a time-based automation, extra ticket updates fire and status changes loop unexpectedly.", decide whether to flag a pain point.	should_flag_painpoint: true · painpoint_label: trigger_automation_interference · severity: high	Pass / Fail
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