Zendesk
Admin Workflow Safety
About Zendesk
Zendesk is a customer service platform that helps businesses build better customer relationships. Its AI-powered products handle billions of support interactions across email, chat, voice, and messaging, giving agents the context they need to resolve issues faster.
Eval preview
A sample of what this eval checks.
| # | Input | Output | Confidence |
|---|---|---|---|
| 1 | ticket Review this workflow signal for `Audit rule changes`: `Rule revision history allows admins to review and iterate trigger logic over time.`. Should it be flagged as friction? | should_flag_painpoint: false · painpoint_label: none · severity: none | 0.88 |
| 2 | ticket A support_admin reports: "A trigger update unexpectedly changes downstream trigger behavior and agents report unpredictable notifications." while using `Configure triggers and aut… | should_flag_painpoint: true · painpoint_label: trigger_order_coupling · severity: high | 0.89 |
| 3 | ticket Given this observation in `Configure triggers and automations`: "After enabling a time-based automation, extra ticket updates fire and status changes loop unexpectedly.", decide w… | should_flag_painpoint: true · painpoint_label: trigger_automation_interference · severity: high | 0.90 |
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