Zendesk
Expert Safety Gate
About Zendesk
Zendesk is a customer service platform that helps businesses build better customer relationships. Its AI-powered products handle billions of support interactions across email, chat, voice, and messaging, giving agents the context they need to resolve issues faster.
Eval preview
A sample of what this eval checks.
| # | Input | Output | Confidence |
|---|---|---|---|
| 1 | ticket Before production rollout for trigger_design_and_ordering, decide GO/NO-GO for change related to 'trigger_order_regression'. Respond with risk gates, monitoring hooks, and rollbac… | must_include: explicit go/no-go recommendation, risk gates with quantitative or observable thresholds… · must_avoid: go decision without gate criteria, missing rollback condition … | 0.95 |
| 2 | ticket Before production rollout for time_based_automations_and_sla_control, decide GO/NO-GO for change related to 'nullifying_action_omission'. Respond with risk gates, monitoring hooks… | must_include: explicit go/no-go recommendation, risk gates with quantitative or observable thresholds… · must_avoid: go decision without gate criteria, missing rollback condition … | 0.96 |
| 3 | ticket Before production rollout for agent_workspace_views_and_triage, decide GO/NO-GO for change related to 'view_availability_misconfig'. Respond with risk gates, monitoring hooks, and… | must_include: explicit go/no-go recommendation, risk gates with quantitative or observable thresholds… · must_avoid: go decision without gate criteria, missing rollback condition … | 0.97 |
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