Zendesk
Manager Quality Coaching
About Zendesk
Zendesk is a customer service platform that helps businesses build better customer relationships. Its AI-powered products handle billions of support interactions across email, chat, voice, and messaging, giving agents the context they need to resolve issues faster.
Eval preview
A sample of what this eval checks.
| # | Input | Output | Confidence |
|---|---|---|---|
| 1 | ticket Review this workflow signal for `Coach agents with context`: `Workspace context helps managers review conversations and coach for tone consistency.`. Should it be flagged as frict… | should_flag_painpoint: false · painpoint_label: none · severity: none | 0.82 |
| 2 | ticket A support_manager reports: "Incorrect ticket merges are hard to recover from and can leak or misplace ticket context across issues." while using `Merge duplicate tickets`. Diagnos… | should_flag_painpoint: true · painpoint_label: merge_irreversibility_risk · severity: high | 0.83 |
| 3 | ticket Given this observation in `Adopt Agent Workspace`: "New agents are slowed by workspace complexity and need additional guided training before handling tickets confidently.", decide… | should_flag_painpoint: true · painpoint_label: workspace_learning_curve · severity: medium | 0.84 |
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