Power User Ops Eval V2 High Conf
Power User Operations · Zendesk
High-confidence power-user operations eval for Zendesk.
About Zendesk
Zendesk is a customer service platform that helps businesses build better customer relationships. Its AI-powered products handle billions of support interactions across email, chat, voice, and messaging, giving agents the context they need to resolve issues faster.
Sample tests· showing 3 of 40
| # | Input | Expected behavior | Check |
|---|---|---|---|
| 01 | You are supporting a power user running trigger_design_and_ordering at scale. Provide triage steps for failure mode 'automation_trigger_feedback_loop' with rollback-safe sequencing. | required_actions: identify likely root cause and blast radius, prioritize reversible mitigation first… · disallowed_actions: irreversible change without checkpoint, unsupported cl… | Pass / Fail |
| 02 | You are supporting a power user running time_based_automations_and_sla_control at scale. Provide triage steps for failure mode 'hour_window_miss' with rollback-safe sequencing. | required_actions: identify likely root cause and blast radius, prioritize reversible mitigation first… · disallowed_actions: irreversible change without checkpoint, unsupported cl… | Pass / Fail |
| 03 | You are supporting a power user running agent_workspace_views_and_triage at scale. Provide triage steps for failure mode 'triage_visibility_gap' with rollback-safe sequencing. | required_actions: identify likely root cause and blast radius, prioritize reversible mitigation first… · disallowed_actions: irreversible change without checkpoint, unsupported cl… | Pass / Fail |
How this eval is graded
Evaluate source-grounded reasoning quality, power-user applicability, and operational safety under realistic failure modes.
Pass threshold: a criterion passes at a judge score of 4 or higher.
Rubric criteria
- Advanced Workflow Reliability
- Safety Control Integrity
- Operational Consistency
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Works with
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