Zendesk
Power User Operations
About Zendesk
Zendesk is a customer service platform that helps businesses build better customer relationships. Its AI-powered products handle billions of support interactions across email, chat, voice, and messaging, giving agents the context they need to resolve issues faster.
Eval preview
A sample of what this eval checks.
| # | Input | Output | Confidence |
|---|---|---|---|
| 1 | ticket You are supporting a power user running trigger_design_and_ordering at scale. Provide triage steps for failure mode 'automation_trigger_feedback_loop' with rollback-safe sequencin… | required_actions: identify likely root cause and blast radius, prioritize reversible mitigation first… · disallowed_actions: irreversible change without checkpoint, unsupported cl… | 0.86 |
| 2 | ticket You are supporting a power user running time_based_automations_and_sla_control at scale. Provide triage steps for failure mode 'hour_window_miss' with rollback-safe sequencing. | required_actions: identify likely root cause and blast radius, prioritize reversible mitigation first… · disallowed_actions: irreversible change without checkpoint, unsupported cl… | 0.87 |
| 3 | ticket You are supporting a power user running agent_workspace_views_and_triage at scale. Provide triage steps for failure mode 'triage_visibility_gap' with rollback-safe sequencing. | required_actions: identify likely root cause and blast radius, prioritize reversible mitigation first… · disallowed_actions: irreversible change without checkpoint, unsupported cl… | 0.88 |
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