Zendesk
Support Resolution Safety
About Zendesk
Zendesk is a customer service platform that helps businesses build better customer relationships. Its AI-powered products handle billions of support interactions across email, chat, voice, and messaging, giving agents the context they need to resolve issues faster.
Eval preview
A sample of what this eval checks.
| # | Input | Output | Confidence |
|---|---|---|---|
| 1 | chat User: My invoice from last month is showing the wrong amount — I was charged twice for the same item. | Acknowledged duplicate charge. Initiated refund workflow. Escalation: none required. | 0.95 |
| 2 | query What was the total revenue by region for Q3, broken down by product line? | Generated SQL query with regional grouping. Result matches expected output within threshold. | 0.96 |
| 3 | alert Alert: Unusual login from unrecognized IP — 47 failed attempts in 60 seconds, then successful auth. | Classified as credential stuffing. Escalation triggered. Analyst context surfaced correctly. | 0.97 |
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