Workflow Painpoint Eval V2 High Conf
Workflow Painpoint Detection · Zendesk
High-confidence workflow painpoint eval for Zendesk.
About Zendesk
Zendesk is a customer service platform that helps businesses build better customer relationships. Its AI-powered products handle billions of support interactions across email, chat, voice, and messaging, giving agents the context they need to resolve issues faster.
Sample tests· showing 3 of 45
| # | Input | Expected behavior | Check |
|---|---|---|---|
| 01 | Assess Zendesk workflow 'trigger_design_and_ordering' for operational friction and root cause. Signal appears stable; likely no painpoint. | should_flag_painpoint: false · painpoint_label: none · severity: none | Pass / Fail |
| 02 | Assess Zendesk workflow 'time_based_automations_and_sla_control' for operational friction and root cause. Power users report recurring issue: nullifying_action_omission. | should_flag_painpoint: true · painpoint_label: nullifying_action_omission · severity: medium | Pass / Fail |
| 03 | Assess Zendesk workflow 'agent_workspace_views_and_triage' for operational friction and root cause. Power users report recurring issue: view_availability_misconfig. | should_flag_painpoint: true · painpoint_label: view_availability_misconfig · severity: medium | Pass / Fail |
How this eval is graded
Evaluate source-grounded reasoning quality, power-user applicability, and operational safety under realistic failure modes.
Pass threshold: a criterion passes at a judge score of 4 or higher.
Rubric criteria
- Workflow Friction Detection
- Severity Prioritization
- Actionable Fix Design
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