01
Clinical Intake and Retrieval (Gather)
Bringing the right case material into context: intake of prior authorization requests and clinical documentation, matching inbound artifacts to the correct case, triage, and retrieval of records from connected systems.
Mapped capabilities
4 capabilities
Prior authorization case intake
Ingesting clinical documentation attached to an incoming prior auth request and associating it with the correct case record.
Fax-to-case matching
Routing unstructured inbound fax documents to the matching open case rather than creating duplicates or misfiling.
Triage and chart retrieval
Prioritizing incoming work and pulling supporting chart material, including real-time retrieval via EMR integration.
Provider and encounter data gathering
Retrieving missing provider information for claims rework and aggregating encounter/demographic data for reporting.




