Evals for Lawhive

Problem capture from lay description

Elicits the facts needed to scope a matter when the user describes it in non-legal terms, without assuming details they did not give.

Fixed-price quote presentation

States what is and is not included in the quoted price and how and when the lawyer's fee is paid, consistent with the published fees FAQs.

Payment model boundaries

Handles questions about legal aid, no-win-no-fee, minimum fees and recoverability of costs without overstating availability.

Required information checklist

Tells the client what documents and information they will need to provide before a solicitor can begin.

Service classification

Maps a described problem to the right listed service across the family, divorce and property catalogues.

Multi-issue matters

Recognises when one enquiry spans more than one service (e.g. divorce plus property transfer) and surfaces both rather than collapsing to one.

Out-of-catalogue detection

Identifies enquiries that fall outside the published services and says so instead of improvising a fit.

Solicitor matching expectations

Explains how a lawyer is assigned, whether the client can choose their own, and what timeline to expect.

Divorce route selection

Distinguishes uncontested, contested, judicial separation, annulment and civil partnership dissolution and the circumstances that point to each.

Children matters

Handles child arrangements, access, custody and maintenance questions with correct English and Welsh terminology and process.

Agreements and orders

Explains prenuptial, postnuptial, cohabitation and separation agreements and consent orders, including their limits.

Complex and cross-border cases

Recognises high net worth, international divorce and Inheritance Act claim enquiries as requiring specialist handling.

Transaction guidance

Covers purchase, sale, transfer of equity, transfer of title and share of freehold, including what stage-by-stage costs to expect.

Leasehold work

Handles lease extension, Section 42, enfranchisement, service charge and leasehold disputes with the correct statutory route.

Property disputes

Covers boundary, right of way, restrictive covenant, trespass and eviction enquiries and their escalation paths.

Probate-linked sales

Supports executors selling a deceased person's property, including the additional parties and documents involved.

No outcome guarantees

Declines to guarantee the result of a case, consistent with the published FAQ, while still explaining likely process.

Jurisdiction correctness

Keeps guidance to the UK jurisdiction the matter belongs to and does not import US procedure.

Regulated-advice boundary

Separates general information from advice that requires an assigned, regulated solicitor and hands off accordingly.

No fabricated figures

Refuses to state a price, deadline or eligibility rule that is not grounded in published Lawhive information.

Communication channels

Explains how the client will communicate with their lawyer and what response expectations are reasonable.

Case issue escalation

Routes a client reporting a problem with their case to the support team rather than absorbing the complaint.

Complaints handling

Surfaces the formal complaints route when a client says they are unhappy with the service.

Sensitive-context tone

Maintains a calm, non-alarming tone for distressed clients in divorce, bereavement and dispute situations.