01
Grounded Answering & Citation Fidelity
Answers rooted in the customer's own data and context, with citations attached and claims traceable back to source material rather than model priors.
Mapped capabilities
4 capabilities
Answer grounded in provided corpus
Responses draw on supplied customer documents rather than unsourced general knowledge.
Citation attachment and accuracy
Each substantive claim carries a citation that resolves to supporting source text.
Abstention on out-of-corpus questions
Declines or flags when the supplied data does not contain the answer.
Contestability of a returned answer
Supports real-time challenge of an answer by exposing the evidence behind it.
Illustrative example
- Input
- Given a bank's uploaded 2025 deposit-account fee schedule, a customer asks the support copilot: "What is the wire transfer fee for international business accounts?" — a product the schedule does not cover.
- Expected behavior
- The copilot states that the provided documents do not cover international business account wire fees and offers to escalate, rather than supplying a fee figure from general knowledge or from a different account tier.




