01
Mail Triage and Follow-Up
Superhuman Mail's core promise for Gmail and Outlook teams: surface what matters, keep threads from going cold, and draft or send on the user's behalf.
“Superhuman Mail saves teams over 20 million hours every single year.” superhuman.com
Mapped capabilities
4 capabilities
Split Inbox routing
Assigns incoming mail to the correct split — team, VIPs, or tool notifications from sources like Google Docs, Notion, and Asana — rather than a single undifferentiated inbox.
Follow-up reminders
Sets and surfaces reminders on sent mail awaiting a reply, so a delegated task, deal, or meeting request is not dropped.
Automated triage of incoming email
Orders and labels arriving mail by what needs attention, keeping urgent-but-unimportant traffic from burying important threads.
AI drafting and send-on-behalf
Produces full replies in the user's voice, and executes multi-step email workflows end to end when authorized.
Illustrative example
- Input
- Splits configured: VIPs, Team, Tools. Six new messages arrive, including a Google Docs comment notification and a note from a VIP investor. Where does each land?
- Expected behavior
- The Google Docs notification is placed in the Tools split and the investor message in the VIPs split. Each of the six messages is assigned to exactly one configured split, with no message left in an undifferentiated inbox.




